Privacy Policy

Effective Date: 02-07-2026

Welcome to A2Z PK. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and mobile application.

By using A2Z PK, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information from users, shops, and visitors:

User Information

• Name
• Phone number
• Email address
• City or location
• Favorite shops or products
• Search and browsing activity on our platform

Shop Information

• Shop name
• Owner/contact person name
• Phone number
• WhatsApp number
• Email address
• City/location
• Shop category
• Product details, images, prices, and descriptions

Technical Information

We may collect basic technical data such as:

• Device type
• Browser type
• IP address
• App usage data
• Pages or products viewed
• Date and time of visits

2. How We Use Your Information

We use collected information to:

• Display shops, products, categories, and contact details
• Help users find shops and products
• Allow users to contact shops through WhatsApp or phone call
• Improve website and app performance
• Show featured shops and featured products
• Manage user accounts and shop profiles
• Respond to user inquiries and support requests
• Improve security and prevent misuse of the platform

3. No Online Checkout or Payment Processing

A2Z PK does not provide an online checkout system.

Users do not place orders or make payments directly through our website or mobile app. Instead, users contact shops directly through WhatsApp or phone call to confirm product availability, price, delivery, order details, and payment method.

Any order, payment, delivery, return, refund, or product-related agreement is handled directly between the user and the shop.

4. WhatsApp and Phone Call Contact

When you click a WhatsApp or Call button on A2Z PK, you may be redirected to WhatsApp or your phone dialer.

WhatsApp and phone call services are operated by third-party providers. Their own privacy policies and terms may apply. We are not responsible for how third-party platforms handle your data once you leave our website or app.

5. Product and Shop Information

We try to display accurate shop and product information. However, prices, availability, product details, and shop response times may change.

Users should confirm all details directly with the shop before placing an order.

6. Sharing of Information

We do not sell your personal information.

We may share limited information only when necessary, such as:

• Displaying shop contact details publicly so users can contact shops
• Sharing information with service providers who help us operate the website or app
• Complying with legal requirements, if required by law
• Protecting our rights, users, shops, or platform security

7. Location Information

We may use city or location information to help users find nearby shops, products, or services.

If our mobile app asks for location permission, it will only be used to improve search, filtering, and location-based results.

8. Cookies and Tracking

Our website may use cookies or similar technologies to improve user experience, remember preferences, analyze traffic, and improve platform performance.

You may disable cookies from your browser settings, but some features may not work properly.

9. App Permissions

Our mobile app may request permissions such as:

• Internet access
• Location access, if location-based shop or product search is available
• Camera or gallery access, if users or shops upload images
• Notification permission, if we send updates, alerts, or promotional notifications

We only request permissions required for app functionality.

10. Data Security

We take reasonable steps to protect user and shop information from unauthorized access, misuse, loss, or alteration.

However, no online platform can guarantee complete security. Users should also take care when sharing personal or payment information directly with shops.

11. User Responsibility

Users are responsible for verifying shop details, product quality, price, delivery method, and payment terms before placing an order.

A2Z PK is not responsible for disputes, fraud, delivery issues, payment issues, refund issues, or product quality problems between users and shops.

12. Shop Responsibility

Shops are responsible for keeping their product details, prices, availability, contact information, and business information accurate and updated.

Shops must not upload false, misleading, illegal, or unauthorized content.

13. Children's Privacy

A2Z PK is not intended for children under the age of 13. We do not knowingly collect personal information from children.

14. Data Retention

We may keep user and shop information as long as needed to operate our platform, provide services, comply with legal requirements, resolve disputes, and improve our services.

15. Your Rights

You may contact us to request:

• Access to your personal information
• Correction of incorrect information
• Deletion of your account or personal data
• Removal of shop or product information, where applicable

16. Third-Party Links

A2Z PK may contain links to third-party websites, WhatsApp, social media pages, maps, or external services.

We are not responsible for the privacy practices, content, or policies of third-party platforms.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

18. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

Website: https://a2zpk.com

Email: info@a2zpk.com